Refund and Returns Policy of Pollectrasari.com

Effective Date: December 6, 2024

At Pollectrasari.com, we strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and refund policy. Please read the following terms and conditions carefully to understand how returns and refunds are processed.

1. Returns

We accept returns on most products within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:

  • The item must be in its original condition, unused, and undamaged.
  • The item must be in its original packaging, including any tags, manuals, or accessories that came with it.
  • Proof of purchase (receipt or order number) is required.

Exclusions: Some products are not eligible for return, including but not limited to:

  • Opened or used software
  • Clearance or final sale items
  • Personalized or custom products (unless defective or damaged)

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call us at (334) 555-0198 within 30 days of receiving your order. Please provide your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will send you a Return Authorization and instructions on how to return the item. We may request photos of the product and packaging for verification.

  3. Packaging: Carefully repackage the product in its original condition to ensure it is not damaged during the return shipment. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product arrives safely at our warehouse.

  4. Return Shipping Costs: Customers are generally responsible for the return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we will cover the return shipping expenses.

  5. Refund Processing: Once the returned item is received and inspected, we will process your refund or exchange (if applicable). You will receive a confirmation email once your return has been processed.

3. Refunds

Once we receive and inspect your returned item, we will issue a refund to the original payment method. Refunds typically take 5-10 business days to be processed, depending on your bank or payment processor.

Refund Conditions:

  • We will issue a full refund if the return meets the conditions outlined in this policy (item unused, unopened, and in original condition).
  • If the item is returned in used or damaged condition, we reserve the right to issue a partial refund or reject the return.

Non-Refundable Fees:

  • Shipping fees: Shipping costs are non-refundable unless the item is defective or there was an error on our part.

4. Exchanges

If you would prefer an exchange for a different size, color, or product, please contact us. We will guide you through the exchange process. Please note that exchanges are subject to product availability. If the requested product is out of stock, we may offer a full refund instead.

5. Damaged or Defective Items

If you receive an item that is defective or damaged during shipping, please contact us immediately (within 7 days of delivery). We will:

  • Offer a full refund or replacement for damaged or defective items.
  • Cover the return shipping costs for defective or damaged items.

Please provide photographs of the damaged item and packaging to assist with processing the claim.

6. Late or Missing Refunds

If you have not received your refund after the processing time has passed, please check the following:

  1. Check your bank or credit card account again.
  2. Contact your bank or credit card company. There may be delays before the refund is officially posted.
  3. If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

7. How to Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

  • Email: [email protected]
  • Phone: (334) 555-0198
  • Address: 1501 Tech Avenue, Suite 5, Montgomery, Alabama